Politique d’expédition

Shipping method

ePacket:

ePacket can deliver to the U.S, Canada, Australia,Finland, Ireland, Norway, Sweden, Belgium, Denmark, Netherlands, Greece, New Zealand.

Netherlands Post and Singapore Post support worldwide delivery.

UK Express:

All packages ship to the UK will use UK Express by default, Not ePacket.

US Express:

US Express can only deliver to the U.S(Military base not included). Carrier: USPS. You can choose this fast shipping method when fulfill an order.

CA Express:

CA Express will take 10-20 days delivery time, Canada only. Carrier: Canada Post.

AU Express:

Au Express will take 7-12 days delivery time, Australia only. Carrier: Australia Post.

 

Delivery time

US Express: Average delivery time is 8 - 15 days.

AU Express: Average delivery time is 7 - 12 days.

CA Express: Average delivery time is 10 - 20 days.

UK Express: Average delivery time is 6 - 10 days.

ePacket: Average delivery time is 15 - 25 days.

Postal Delivery: Average delivery time is 15 - 30 days.

Shipping Guarantee

We provide a shipping guarantee for our users. If we miss the delivery date (usually 30-40 days), we offer a full refund.

BRIGHTIQUE offers a full refund if the order delays. It will be counted from the date that the package leaves BRIGHTIQUE warehouse.

  • In normal circumstances, more than 30 days.
  • In the busy season, more than 40 days, such as Black Friday, Cyber Monday, Christmas, etc.
  • In unforeseen circumstances, such as epidemics etc, the date will be different. Please pay attention to our notification email and message.

Please note that:

a. For orders shipped to the USA, European countries, New Zealand, Canada, BRIGHTIQUE will refund if the total shipping time more than 30 days.

b. For orders shipped to South America, Middle East, India, Africa, BRIGHTIQUE will refund if the total shipping time more than 60 days.

c. Order delay caused by delivery pending, such as an insufficient address, package unclaimed, inability to contact the customer, etc, BRIGHTIQUE will not refund you.

You can check the delivery date on this page as a reference. The date is counted from the time a tracking number create.

Please note that, during the busy season, such as Black Friday, Cyber Monday, Christmas, etc, the date may be longer because of the massive packages and limited capacity of shipping companies. We will notify you in advance to protect your interest. Please check our refund policy for more details.